Cancellation Policies – Because life happens
Sometimes plans have to change. To be as fair and as consistent as possible, we’ve established a cancellation policy that takes into consideration the student, the studio, and the teacher. Because of our limited capacity practice room and to help create space for those committed to showing up, we have established stricter cancellation windows and late-fees.
– Regular Weekly Classes –
Early-Cancel Procedures and Policies
You may SELF-CANCEL up to four hours before the scheduled start time of any class. Use the Momence app or sign in to your SYC account through https://momence.com/sign-in to self-cancel. If you used a Drop-In option, that class credit will remain on your account, and will be automatically applied the next time you register for a regular group class. If you are 10 class pack holder or a member and you cancel within the 4 hour window you will not be charged a late cancel fee.
Late-Cancel and No-Show Procedures and Policies for in studio classes:
If you fail to cancel your reservation before the end of the eight-hour window, or don’t show up, you will be Late Cancelled from the roster and a $12 fee will be assessed. If you used a Drop-In or 10-Pack option, the credit is forfeited. If you are an Unlimited Member, a $12 fee will be assessed. No credit or refund is available if you fail to early-cancel, or if you do not show up.
Late Arrival to Classes:
There is a 5 minute grace period on late arrivals and arriving after 5 minutes of the start time of class will result in not being permitted in the class. Please show up early, no more than 15 minutes before the start time of class.
– Workshops and Events –
Early-Cancel Procedure and Policies for Workshops and Events:
You may SELF-CANCEL up to 48 hours before the scheduled start time of the Event or Workshop. If you registered for an irregularly-occurring event, we can apply the full amount directly to your SYC account to be used toward any service or product. If you’d prefer, we will issue a refund minus a 10% fee. Either way, call or write us at 912-232-2994 or [email protected].
Late-Cancel and No-Show Procedures and Policies:
If you fail to cancel your reservation before the end of the twenty four-hour window, or don’t show up, you will be Late Cancelled from the roster and charged for the workshop or event. No credit or refund is available if you fail to early-cancel, or if you do not show up.
Waitlist
If you book a spot on a waitlist, keep an eye on your email and/or on the class roster. If a space becomes available before the 4-hour waitlist lock window, you will be automatically moved onto the active roster, and automatically notified. If you are moved onto the roster, you will be expected to attend and you will be charged if you don’t. You can also self-cancel from the waitlist up until 8 hours prior to the scheduled start time. Please make sure your correct email address is in your account, and that you are opted-in to emails from us. You can additionally opt-in for text notifications.
At four hours before class time, the waitlist locks, and clients can’t self-cancel from the roster. Spots may still open up, and you can register for them, or move yourself from the waitlist, if you see a spot. It isn’t recommended that you come in and try to fly stand-by, but, if you want to roll the dice, you are free to arrive and hope for a no-show. Please understand that we cannot give up a reserved space until class begins.
Waitlist spots must be paid for at the time of booking, which is a feature of our system that unfortunately we can’t change. If you do not make it into class, that credit will remain on your account and will be automatically applied the next time you register. If you would prefer a refund, please contact us at [email protected].
IF SYC Cancels a Workshop
If SYC has to cancel an event for any reason, full refunds will be issued. If you need to leave a class or workshop, either for an emergency, a fit of coughing, or because you are just having a terrible experience, please come talk to us at the Front Desk and we’ll make things right. If you need help, call or write us at 912-232-2994 or [email protected]
Flow Outside – All Levels Yoga (generosity based) Classes – Inclement Weather Cancellation policy: These classes are held rain or shine. There is no plan B with these classes when the weather is inclement. Occasionally classes may be cancelled when weather is deemed dangerous due to high winds, hurricanes, thunderstorms and lightening. Refunds are not offered and instead are still given to SYC’s Community Partner, a local charity. Thank you for your generous donation! Need to get in touch with us? Fastest way is to message us through our Facebook Page!
Facilities Closure
In the event of a COVID-style or hurricane closure, whether mandated or organizationally-decided upon, all current Unlimited Members will remain on their current membership unless otherwise requested by the member to drop to the SYC Streaming Unlimited Membership. No hard feelings if you choose to terminate or freeze during that time, but when/if you choose to return it will be at the current rates.